This morning I got an early start and on my way down the road for this week’s unscheduled office visits I decided to stop and grab a cup of Joe from everyone’s favorite coffee dispensing establishment. I pulled into SBUX drive through and projected my feeble morning voice as much as was possible at 5:30 AM toward the microphone in the little monolith standing before the order board.
“Hello welcome to Starbucks, blah blah blah blah blah,” her sentence went on after the greeting, but I don’t want to know where I’m at I want coffee. Now, please.
“Grande drip with two raw sugars and skim milk please.” I order the same thing; every time, all the time. Drip does the job. It doesn’t cost a mound of cash. I shouldn’t delay or inconvenience my order or the waiting line of people behind me. It’s simple, fast, and easy to understand.
“Uh, I heard ‘Grande coffee with two raw sugars’ and what was that?” The mini dark green monolith retorted.
“Skim milk!” I shout with my head outside the window nearly French kissing the microphone.
“I’m sorry we don’t have ’skim milk’” the perturbed monolith responds. “Do you want two-percent, half-and-half, or fat-free?”
Admittedly, I am no great intellect. I posses only average faculties and talents which have been widely distributed throughout the human gene pool. I have noted however, that the three varieties of milk offered me in this exchange are descriptive of the milk fat content found in the very same pasteurized dairy products. By way of an induction concerning skim milk we can also conclude the following.
- Skimming is the process whereby milk fats are removed from dairy products.
- Half-and-half is a mixture of 50% milk fat and 50% milk proteins in solution.
- Two-percent is a mixture of milk protein in solution containing only 2% by some measure of milk fat.
- And fat-free is a dairy solution that has no fat. Thus the fat must have been skimmed away thereby making it fat-free.
Now I realize that this whole encounter is probably caused by my upbringing and the point of sale ordering menu provided by SBUX to its employees. I grew up calling it skim milk, that’s what it said on the side of the carton. Their menu is probably labeled “Fat-Free” or something like that.
Why does the monolith have to make me say “yes, I want fat-free”? Why does the box have to get snarky with me when all I want is a cup of Joe with some milk in it that won’t ultimately make my belly fold over my belt?
Perhaps I’ll drop coffee all together and drink tea, but now I’m wondering how that kind of order might get screw up.
“Grande green tea please”
“Do you want the tea in a bag in your cup or should I just dump it in your hand as you drive by? Say ‘monkeys’ for me.”